Refund Policy

Thank you for choosing Dr.Tobe! We strive to provide you with the best possible experience and customer satisfaction. However, if you are not entirely satisfied with your purchase, we are here to assist you with our refund policy.

  1. Eligibility and Time Frame: 1.1 Our refund policy applies to products and services purchased directly from Dr.Tobe. 1.2 To be eligible for a refund, you must request it within your first week of purchase.

  2. Refund Methods: 2.1 Refunds will be issued using the original payment method used for the purchase. 2.2 In certain cases, at our discretion, we may offer store credit as an alternative refund method.

  3. Return Process: 3.1 To request a refund, please contact our customer support team. 3.2 You may be required to provide proof of purchase, such as an order number or receipt. 3.3 Depending on the nature of the product or service, we may request additional information or documentation.

  4. Non-Refundable Items: 4.1 The following items are non-refundable: - Personalized or customized items.

  5. Shipping and Handling: 5.1 If your refund is approved for a physical product, you may be responsible for the cost of return shipping. 5.2 We recommend using a trackable shipping service to ensure the safe return of the product. 5.3 In cases where the return is due to our error or a defective product, we will cover the return shipping costs.

  6. Exchanges and Replacements: 6.1 For damaged or defective products, we offer the option of an exchange or replacement, subject to availability. 6.2 If the same product is unavailable, we may provide a suitable alternative or issue a refund.

  7. Limitations: 7.1 The following items are non-returnable and non-refundable: - Final sale items explicitly marked as "non-returnable" or "all sales final."

  8. Refund Processing Time: 8.1 Once your refund request is approved, please allow 5 to 7 days for the refund to be processed. 8.2 The exact timing of the refund appearing in your account may vary depending on the payment method and financial institution.

  9. Disclaimer: 9.1 Dr.Tobe reserves the right to modify or update this refund policy at any time, and any changes will be effective immediately upon posting on our website. 9.2 Customers are responsible for reviewing the refund policy periodically and are bound by the most recent version available on our website.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for your trust in Dr.Tobe!